![]() The Department is dedicated to improving its customer experience, modernizing technologies and self-service options, simplifying forms and notices, and increasing efficiencies for staff with updated policies and procedures – all focused on making the experience of the EDD’s customers easier and faster. This update is one of many upcoming customer service enhancements that are being introduced as part of a transformational period for the Department called EDDNext. Starting this spring, the EDD will begin phasing in a new direct deposit option for payment of customers’ benefits administered by Money Network, which will be described in forthcoming communications from the EDD. Visit Help Fight Fraud for tips on how to avoid scams. The EDD encourages customers to remain vigilant and safeguard their financial and personal information. The EDD’s text messages only link to websites that include “edd.ca.gov”. ![]() Text messages asking to activate a benefits debit card by selecting a link are scams. Money Network offers prepaid cards, money management app and money transfer services to help you manage your money anytime, anywhere. ![]() Approval process usually takes 3-5 minutes, but may take an hour. The EDD will never request personal information by text message, email, or on social media. Money in Minutes: Ingo Fees are 1 of approved check amount for preprinted payroll & government checks 4 of approved check amount for other check types 5 minimum. Customers are encouraged to use or transfer any remaining balance on their debit cards before that date. IMPORTANT DEADLINE: April 15, 2024, is the last day individuals will be able to use their Bank of America debit card. The messaging follows letters, emails, and text messages sent in early December to all active customers at the time advising them of the upcoming change and key dates involved.Ĭheck the EDD's debit card webpage for updates. Important details on what the EDD’s customers should expect throughout this transition are being delivered through personal emails and text messages in late January. The cards will arrive in a plain, white, letter-sized envelope from the EDD with an Omaha, Nebraska (NE) return address since that is where the cards are manufactured. Individuals who don’t receive their card after that period may contact Money Network at 1-80. Here’s what else to know and do about this scam: The FTC will never tell you to move your money to protect it. For example, if an individual qualified for a payment on January 15, allow until February 1 to receive that new Money Network Card. The EDD asks customers to allow up to 14 business days for that unfunded Money Network Card to arrive. A new direct deposit option will also be added later this year. Beginning February 15, benefit payments will be issued to the Money Network Cards and no longer to Bank of America debit cards. Starting January 15, customers who qualify for payments will receive a payment issued to their Bank of America debit card as well as be sent an unfunded Money Network Card. The Employment Development Department (EDD) is contacting unemployment, disability, and Paid Family Leave customers with timelines and information to assist in the transition from Bank of America debit cards to Money Network prepaid debit cards. ![]() You can call Money Network's customer-service line at 1-80.Contact: Loree Levy/Aubrey on new cards will begin after February 15 Check their card balance online, by mobile app or by phone.Īnd if you did happen to discard your envelope in the trash, don't fret - too much. Money Network Mobile App is a tool to help you manage your money on the go, with features like Piggy Bank, Ingo, and Gyft.Transfer funds to their personal bank account.Make purchases online and at any retail location where Visa is accepted.In response to the disconnect, the IRS just yesterday posted an updated "COVID Tax Top" to its website clarifying the nature of its relationship with both Money Network and MetaBank and itemizing that recipients can use the debit card as follows: So I said, that's a credit card, and he goes, "Well, I read over this with my magnifying glass and it says that's my stimulus payment.'" And he goes, "Can you figure this out?' He's a World War II vet, and he can't see or hear very well. A woman in Iowa who cares for her elderly parents told her local NBC affiliate, "My dad had this card. And even in cases where a person opened the envelope and peered inside, there have been accounts of trepidation. ![]()
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